Return and Refund Policy

1. Return Eligibility

• Electric Two-Wheelers:
  Returns are not accepted for electric scooters. Once purchased, the sale is considered final. However, after-sales service and support will be provided as per the warranty and service terms.
• Spare Parts and Accessories:
  These can be returned within 7 days of delivery only if the item is defective, damaged, or if the wrong item was delivered.
  • Items must be unused, in original packaging, and accompanied by proof of purchase.
  • Used or installed parts are not eligible for return.

2. Return Process

To request a return for eligible items:

• Contact us at thl.chennaiecomotors@gmail.com or call +91 8189811199.
• Provide your order number, a clear description of the issue, and supporting photos or video if applicable.
• If the return is approved, instructions for shipping the item back will be provided.
• Return shipping costs must be borne by the customer unless the return is due to an error on our part.

3. Refunds

• Once the returned item is received and inspected, we will notify you about the status of your refund.
• If approved, refunds will be credited within 7 business days to the original payment method.

4. Service Support for Two-Wheelers

• For any issues with two-wheelers, we provide service assistance either at our Chennai service center or through authorized technicians.
• Please contact our support team to schedule a service or check warranty coverage.